Returns + Exchanges

 

Returns

our spring friends & family runs from april 6th -13th. use code spring20 to apply the 20% discount.  Items purchased with a discount code can only be returned for exchange or store credit. no refunds.

Sale items are final sale.  There are no returns on final sale items.

For full priced non final sale items you are entitled to an exchange, store credit or refund when your purchase is returned within 10 days of the ship date. 

All items returned must be in perfect, unworn condition.

Your return shipment should be sent pre-paid and be insured.  

Send returns to:

Conifer

769 Center Bloulevard #3

Fairfax, CA 94930

Conifer is not responsible for lost packages. 

Conifer does not refund shipping charges. 

Exchanges/Refunds are processed within 3 days after we receive the merchandise. You will receive a confirmation by email when your exchange/refund is processed.  Please allow 2-3 days for your refund to post to your credit card.

All exchanges will be processed once the returned item is received.

In case merchandise is not available for exchange, you will be reimbursed.

We will refund the credit card you used for the original purchase for the purchase price of the merchandise, excluding shipping cost. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. You must include receipt for (ground only) shipping with return or you will not be refunded.

If merchandise is damaged on the way, please contact us by phone or email upon receiving your order.

Sale merchandise, jewelry, swimwear, beauty/apothecary products, and books are final sale.

We have the right to deny credits if the merchandise returned does not meet our return policy requirements.

If you have any question regarding our return/exchange, please email us Monday – Friday between 10AM – 6 PM PST